As with any industry, disputes can arise between a customer and a company. The moving industry is no different. Disputes between a moving company and a consumer shipper can arise for many reasons. The most common disputes a consumer shipper can have with a moving company will involve issues of overcharges for services, failure to deliver on time, or damages and missing items.

Consumer / shippers have several options in trying to resolve the disputes with a moving company. The best method for resolving the dispute is direct discussion with moving company customer service department. A legitimate moving company will have a customer service department which can address and help resolve disputes. In most cases, any issues or disputes can be resolved as a matter of customer service. However, when an issue cannot be resolved through the normal customer service methods, a consumer may wish to look to other means to address the issues.

When considering alternative approaches to address and resolve a dispute, a consumer shipper may consider filing a lawsuit, complaining to a consumer watch organization or to a government regulatory agency. Although potentially effective in the long run, those methods may take a great deal of time and could potentially be expensive.

In the interstate moving industry, the FMCSA requires that each moving company have in place a neutral arbitration program to help resolve disputes. Neutral arbitration can serve as a cost effective and quick alternative to traditional litigation. Additionally, neutral arbitration is more informal than court litigation and a consumer shipper may be able to navigate the arbitration process without hiring an attorney.

Fly Movers Arbitration Certificate

Fly Movers  CSI Arbitration Brochure

Arbitration Program. What HouseHold Goods Movers Must Do